Terms of service

Last Updated: 02/04/2026

1. Agreement to Terms

By booking or using services provided by Greenville Gala (“Company”), the Client agrees to be bound by these Terms and Conditions.

Client agrees that acceptance of this Agreement via electronic signature, invoice payment, online booking, or written confirmation constitutes a legally binding signature under the South Carolina Uniform Electronic Transactions Act (SC Code § 26-6-10 et seq.).

If the Client is booking on behalf of an organization, venue, or third party, the Client represents and warrants that they have authority to bind that entity to this Agreement.

2. Definitions

“Client” means the individual or legal entity booking services and financially responsible for this Agreement.

“Event Date” means the originally contracted event date unless otherwise stated in writing.

“Equipment” means all rental items including, but not limited to, tents, tables, chairs, lighting, décor, draping, generators, power distribution equipment, cables, and related components.

3. Services Provided

Greenville Gala provides rental of event equipment and related setup and breakdown services.

All rentals are subject to availability, site conditions, safety requirements, weather conditions, and access and power availability.

4. Photography, Video, and Promotional Use of Equipment

Client grants Company permission to photograph or video installed Equipment for documentation, training, insurance, and marketing purposes.

Company will not intentionally identify Client or guests without separate written consent.

5. RELEASE OF LIABILITY – SOUTH CAROLINA COMPLIANT (READ CAREFULLY)

THIS SECTION CONTAINS A RELEASE OF LIABILITY AND WAIVER OF LEGAL RIGHTS.

To the fullest extent permitted by South Carolina law, Client releases and holds harmless Greenville Gala from any claims arising out of or related to:

  • Ordinary negligence

  • Equipment installation and placement

  • Temporary structure risks

  • Electrical distribution and temporary power systems

  • Generator operation

  • Weather conditions

  • Guest or vendor actions

  • Client’s failure to monitor weather or site conditions

This release does not apply to claims arising from Company’s gross negligence, willful misconduct, or illegal acts.

Client acknowledges that this release is knowing, voluntary, and conspicuous.

6. Assumption of Risk

Client acknowledges that event rentals involve inherent risks, including but not limited to weather hazards, structural movement, electrical hazards, temporary power fluctuations, guest misuse, and temporary structure limitations.

Client voluntarily assumes all such risks.

7. Reservations, Deposits, and Payment (LIQUIDATED DAMAGES)

A non-refundable reservation deposit equal to twenty-five percent (25%) of the total rental fees is required to reserve Equipment and secure the Event Date. No reservation is confirmed until the deposit is received.

The remaining balance is due no later than fourteen (14) days prior to the Event Date.

Liquidated Damages Acknowledgment

The parties acknowledge and agree that, due to the nature of event rentals, actual damages resulting from a cancellation, late payment, or failure to perform are difficult or impossible to precisely calculate at the time of contracting. Such damages may include, without limitation, lost booking opportunities, blocked inventory, scheduling conflicts, administrative costs, staffing commitments, and lost revenue.

Accordingly, the parties agree that forfeiture of the reservation deposit constitutes liquidated damages, represents a reasonable estimate of Company’s anticipated losses, and is not a penalty.

Failure to pay the remaining balance as required shall result in automatic cancellation and forfeiture of the deposit as liquidated damages.

8. Cancellation Policy – No Refunds

Cancellations more than thirty (30) days prior to the Event Date may receive a credit equal to 50% of the deposit, valid for one (1) year, subject to availability.

Cancellations within thirty (30) days of the Event Date result in forfeiture of the entire deposit.

Cancellations within fourteen (14) days of the Event Date result in liability for 100% of the total rental fees.

All cancellation fees represent liquidated damages and not penalties.

9. Delivery, Access, and Site Conditions

An authorized adult must be present during delivery and setup.

If site access is unavailable within thirty (30) minutes of arrival, delivery may be aborted and all fees remain owed.

Second delivery attempts may incur additional fees.

10. Electrical Power, Lighting, and Extension Cord Liability

Client acknowledges that temporary electrical systems carry inherent risks.

Company is not responsible for power outages, voltage fluctuations, surges, overloaded circuits, third-party generator failures, improper use of extension cords or power strips, damage to electronics, or unauthorized electrical modifications.

Only Company personnel may modify Company power systems. Unauthorized modifications immediately shift all liability to Client.

Greenville Gala does not provide electricity or extension chords. It is the clients responsibility to provide these items if booking any sort of lighting.

11. Generator Use and Noise Disclaimer

Generators may produce noise, exhaust odors, vibration, and load cycling.

Company is not liable for generator-related complaints or interruptions beyond reasonable control.

Client is responsible for confirming generator use complies with venue rules and local ordinances.

12. Underground Utilities, Staking, and Site Damage

Client is solely responsible for identifying and marking all underground hazards.

Client approves all staking locations.

Company is not responsible for damage to marked or unmarked utilities, private lines, or undisclosed underground systems.

13. Worksite Safety & Unauthorized Personnel

Setup and breakdown areas are active work zones.

Only Company personnel may handle Equipment.

Company may stop work if unsafe conditions exist.

 

13A. Setup Timing, Pre-Event Installation, and Site Access Restrictions

Client acknowledges that installation of certain Equipment, including but not limited to tents, draping, lighting, and related structural or overhead components, is labor-intensive and may require a significant amount of time to complete safely.

Company reserves the right, at its sole discretion, to perform installation one (1) or more days prior to the Event Date, particularly for events scheduled earlier in the day or where site conditions, scope, or safety considerations require extended setup time.

Client agrees to provide full site access during all scheduled installation periods, including any pre-event installation dates determined by Company.

For safety reasons, no Client, guest, vendor, or third party shall enter, access, decorate, or otherwise use the installation area or Equipment until Company has completed all setup work and affirmatively released the area for use.

Client acknowledges that setup operations involve active work zones, including but not limited to:

  • Tall ladders and elevated work
  • Electrical installation and overhead rigging
  • Movement of large and heavy Equipment
  • Use of tools and materials creating potential hazards

Unauthorized entry into the setup area during installation constitutes a material breach of this Agreement and may result in:

  • Immediate suspension of work
  • Delays in completion
  • Removal of individuals from the worksite

Company shall not be liable for any injury, damage, delay, or loss arising from unauthorized access to the worksite during installation.

14. Equipment Condition, Damage, Loss, and Cleaning

Client is responsible for all Equipment while in Client’s possession or control.

Client is responsible for loss, theft, or damage unless caused by Company’s gross negligence or willful misconduct.

 

14A. Security Deposit, Damage Assessment, and Recovery

Company may, but is not required to, collect a security or damage deposit prior to the Event Date. The absence of a deposit does not limit or waive Client’s financial responsibility under this Agreement.

Following the Event, Company reserves the right to inspect all Equipment and assess any loss, damage, excessive wear, or required cleaning beyond normal use. If damage or loss is identified, Company will provide Client with written notice and an invoice for the reasonable cost of repair or replacement, including labor, materials, transportation, and administrative costs.

Client agrees to pay any such invoice within seven (14) days of issuance.

Failure to pay for damage, loss, or cleaning charges constitutes a material breach of this Agreement. In such event, Company may pursue all remedies available at law or in equity, including filing a lawsuit to recover amounts owed.

Client agrees to be responsible for all costs of enforcement and collection to the fullest extent permitted by law, including reasonable attorney’s fees, court costs, filing fees, and related expenses, as further described in Section 32.

15. Equipment Misuse and Modification Restrictions

Client shall not move anchors, modify electrical connections, attach items without approval, or climb or stand on Equipment.

16. Weather & Rescheduling Policy

Weather-related reschedules may be permitted up to two (2) times, subject to availability.

Rescheduling does not reset cancellation windows.

17. Weather Monitoring Responsibility

Company monitors weather conditions until completion of setup.

Client is solely responsible for monitoring weather after installation.

18. Post-Installation Acceptance

Failure to report issues immediately after installation constitutes acceptance of Equipment condition and placement.

19. Emergency Removal Authority

Company may enter the event site at any time to secure, modify, or remove Equipment when safety concerns exist.

20. No Engineering or Structural Warranty

Company does not provide engineering services, soil analysis, or structural guarantees.

All Equipment is temporary and subject to environmental conditions.

21. Site Surface, Slope, and Drainage Warranty by Client

Client represents that all installation areas are level, compacted, stable, properly drained, and suitable for temporary structures.

Company does not evaluate soil composition or drainage and does not guarantee performance on saturated, sloped, or unstable ground.

Company may modify or remove Equipment without refund if site conditions present a safety risk.

21A. Rain, Water Intrusion, and Tent Limitations

Client acknowledges and agrees that all tents and temporary structures provided by Company are designed and intended for temporary use and light to moderate weather conditions only, and are not waterproof structures nor designed to withstand heavy, sustained, or severe rainfall events.

Client specifically understands and accepts the following risks:

  • Water Pooling and Weight Load
    Rainwater may accumulate, pond, or pool on tent fabric, particularly during heavy or sustained rainfall. Accumulated water adds significant weight, which may cause:

    • Fabric stretching or deformation
    • Structural stress or shifting
    • Sagging areas that collect additional water
    • Potential damage to the tent or related Equipment

    Client agrees that such conditions are inherent risks of temporary tent structures and assumes full responsibility for any resulting damage, including damage caused by excessive water accumulation.

  • Water Intrusion and Leakage
    Tents, including those with sidewalls, are not watertight. During rain events, especially heavy or wind-driven rain, water may:
    • Enter through seams, connections, or openings
    • Penetrate sidewalls due to wind pressure or water weight
    • Drip or migrate into the interior space
  • Draping and Water Wicking
    If rainwater contacts or saturates tent sidewalls or draping, water may travel (“wick”) along the fabric. This may result in:
    • Water traveling upward or along drapes
    • Moisture transferring onto tables, décor, flooring, or personal property
    • Interior water exposure despite sidewall installation
  • No Guarantee of Dry Conditions
    Company does not guarantee a dry environment inside any tent under rainy conditions. While a majority of the covered area may remain dry, some degree of water intrusion, dripping, or moisture accumulation is possible and expected under certain weather conditions.
  • Client Responsibility for Protection of Property
    Client is solely responsible for protecting all personal property, vendor equipment, décor, furniture, flooring, and any items placed within or near the tent from weather-related exposure.

To the fullest extent permitted by law, Company shall not be liable for any damage, loss, or inconvenience arising from rain, water pooling, leakage, fabric saturation, or weather-related tent performance, except in cases of Company’s gross negligence or willful misconduct.

 

21B. Flooring, Surface Protection, and Minor Surface Damage Disclaimer

Client acknowledges that temporary event Equipment, including but not limited to tables, chairs, dance floors, staging, bars, and related items, may come into contact with flooring, decking, concrete, tile, hardwood, vinyl, laminate, carpet, turf, or other surfaces during normal delivery, setup, use, and breakdown operations.

Client understands and agrees that minor scuffing, impressions, abrasions, scratches, dents, compression marks, or other ordinary wear may occur as an inherent and unavoidable result of temporary event installations, guest movement, shifting weight loads, or normal use of Equipment, particularly on delicate, soft, uneven, finished, or high-gloss surfaces.

Client is solely responsible for notifying Company in writing prior to installation of any sensitive, newly finished, specialty, or easily damaged surfaces requiring additional protection measures. Unless otherwise agreed in writing, Company is not responsible for providing floor protection materials, pads, mats, plywood, carpeting, or surface barriers.

To the fullest extent permitted by law, Company shall not be liable for ordinary or incidental surface wear, scuffing, scratching, indentations, or cosmetic damage resulting from normal placement or use of Equipment, except to the extent caused by Company’s gross negligence or willful misconduct.

Client accepts all Equipment placement locations and assumes responsibility for obtaining any required venue approvals relating to flooring or surface protection.

22. Decorations and Third-Party Vendors

Company is not responsible for third-party property or vendor items.

Client must ensure all decorations are removed prior to breakdown.

23. Venue Coordination, Utilities, and Power

Client is responsible for permits, venue coordination, power availability, and generator approval.

24. Alcohol and Intoxication Liability

Client is solely responsible for alcohol service compliance and guest behavior.

25. Insurance Requirement

Company may require proof of event liability insurance naming Greenville Gala as an additional insured.

26. Limitation of Liability

Company’s total liability shall not exceed the total rental fees paid.

Company shall not be liable for indirect, incidental, consequential, or emotional damages.

27. Indemnification

Client agrees to defend, indemnify, and hold harmless Company from claims arising out of the Client’s event, guests, vendors, site conditions, or breach of this Agreement.

28. Force Majeure

Company is not liable for events beyond reasonable control.

29. No Reliance on Verbal Statements

Only written terms of this Agreement apply. Verbal modifications are not binding.

30. Dispute Resolution, Governing Law, and Venue

South Carolina law governs this Agreement.

Venue is Greenville County, South Carolina.

Mandatory mediation is required prior to litigation.

Claims must be filed within one (1) year to the extent permitted by law.

The prevailing party is entitled to reasonable attorney’s fees and costs.

31. JURY TRIAL WAIVER

IF PERMITTED BY LAW, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

32. Collection Costs & Attorney’s Fees for Nonpayment

Client agrees to pay all costs of collection, including reasonable attorney’s fees, court costs, filing fees, collection agency fees, and interest permitted by law.

Failure to pay constitutes a material breach.

33. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.